Article ID: 239617
Article Last Modified on 1/25/2007
APPLIES TO
- Microsoft Encarta Interactive World Atlas 2000
This article was previously published under Q239617
SYMPTOMS
When you install Microsoft Encarta World Atlas 2000, Setup may take a very long time to finish.
CAUSE
This behavior can occur if either of the following conditions is true:
- A real mode (16-bit) CD-ROM driver is installed on your computer.
- Your CD-ROM drive is operating in MS-DOS Compatibility mode.
RESOLUTION
To resolve this issue, contact your hardware manufacturer to inquire about how to obtain and install a protected mode (32-bit) CD-ROM driver for your CD-ROM drive.
For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
STATUS
Microsoft has confirmed that this is a problem in Microsoft Encarta World Atlas 2000.
MORE INFORMATION
To determine if your CD-ROM drive is using a protected mode driver:
- Click Start, point to Settings, and then click Control Panel.
- Double-click System.
- Click the Performance tab, and then verify that the File System entry is 32-bit.
If the File System entry is "Some drives are using MS-DOS compatibility," your CD-ROM drive may be using a real mode CD-ROM driver. If this is the case, you may not be able to read certain files on the CD-ROM.
- Click OK, and then close Control Panel.
Additional query words: multi multi-media media mm ewa2k installs slowly
Keywords: kbbug kbhardware kbpending kbsetup KB239617
