Article ID: 236582
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Exchange Server 4.0 Standard Edition
- Microsoft Exchange Server 5.0 Standard Edition
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q236582
SYMPTOMS
You may receive the following events logged in the Event Viewer:
Event ID 1005 Source MSExchangeSA
Unexpected error 0xc0040000 Your Profile is not configured.
Microsoft Exchange Server Information Store ID no:
8004011c-0521-00000000
Event 5004 Source MSExchangeSA
Generation of the Offline address Book is complete. Result: Your profile
is not configured. Microsoft Exchange Server Information Store ID no:
80040111-0521-00000000
CAUSE
The system attendant mailbox in the information store is not logging on to the directory.
RESOLUTION
Check that a value exists for the Home-MDB attribute of the System Attendant object, and that it has the correct distinguished name.
Steps to Check the Home-MDB Attribute
WARNING: If you use the raw mode of the Exchange Server Administrator program (admin /r) incorrectly, serious problems may occur that may require you to reinstall Microsoft Windows NT Server, Microsoft Exchange Server, or both. Microsoft cannot guarantee that problems that result from using raw mode incorrectly can be solved. Use raw mode at your own risk.
- Start the Microsoft Exchange Server Administrator program in raw mode by typing the following at a command prompt:
c:\exchsrvr\bin\admin /r
- Connect to the server that is producing the error.
- Click to expand Site, click to expand Configuration, click to expand Servers, click to expand
servername, and then select the System Attendant object. - On the File menu, click Raw Properties.
- In the List Attributes of type box, select All.
- Select the Home-MDB object. The syntax should be in the following format; if it isn't, please change accordingly:
/o=OrgName/ou=SiteName/cn=Configuration/cn=Servers/cn=ServerName/cn=Microsoft Private MDB
- Click Apply if changes were made in step 6.
- Quit the Administrator program, and stop and restart the Exchange Server directory service.
Additional query words: SA
Keywords: kbprb KB236582
