Knowledge Base

CG5: Blue Screen Error when Rotating an Autoshape on Windows NT 4 .0 Service Pack 3

Article ID: 226772

Article Last Modified on 1/24/2007

APPLIES TO

Microsoft Office 2000 Standard Edition
Microsoft Office 2000 Small Business Edition
Microsoft Office 2000 Professional Edition
Microsoft Office 2000 Premium Edition
Microsoft Office 2000 Developer Edition
Microsoft Windows NT 4.0 Service Pack 3

This article was previously published under Q226772

SYMPTOMS

If you use the free rotation tool to rotate an autoshape, you may receive a blue screen error similar to the following:

STOP:
KMODE_EXCEPTION_NOT_HANDLED ADDRESS hex code has base at hex code -ntoskrnl
DWORD DUMP BUILD
Restart and set the recovery options in the system control panel or the /CRASHDEBUG system start option. If this message reappears, contact your system administrator or technical support group.

NOTE:hex code represents eight numbers or letters; these hexidecimal numbers may differ each time the error is received. In addition to the information previously listed, you will see many other hexidecimals.

Once this message is received, you must manually reboot the system.

CAUSE

This error occurs when all of the following conditions are true.

The operating system is Windows NT 4.0, Service Pack 3.
Autoshapes are inserted from the More Autoshapes option.
A fill effect such as texture, gradient, or picture is applied to the inserted Autoshape.
The object is rotated using the Free Rotate tool.

RESOLUTION

This issue has been addressed in the Windows NT Service Pack 4. Please see the following article in the Microsoft Knowledge Base for information on obtaining Service Pack 4.

194569: Installing Windows NT 4.0 Service Pack 4 from the Internet

STATUS

This problem was corrected in Microsoft PowerPoint version 2000 for Windows NT 4.0 Service Pack 4.

Additional query words: PPT2K PPT2000 PPT POWERPNT 2000 PPT9 9.0 death crash hang fatal spin turn angle degree

Keywords: kbbug kbdraw kbfix KB226772

Microsoft KB Archive/226772

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