Article ID: 217688
Article Last Modified on 3/29/2007
APPLIES TO
- Microsoft Windows NT 4.0
- Microsoft Windows 95
- Microsoft Windows 98 Standard Edition
- Microsoft Encarta Encyclopedia 2001 Deluxe Edition
- Microsoft Encarta Encyclopedia 2001 Standard Edition
- Microsoft Encarta Reference Suite 2001
- Microsoft Reader 1.5
- Microsoft Greetings 2000 Standard Edition
- Microsoft Home Publishing 2000 Standard Edition
- Microsoft Home Publishing 2000 Express Edition
- Microsoft Money 2001 Standard Edition
- Microsoft Picture It! Express 2001
- Microsoft Picture It! Photo 2001 Premium Edition
- Microsoft Picture It! Photo 2001 Premium Edition
- Microsoft Picture It! Publishing 2001 Silver Edition
- Microsoft Picture It! Publishing 2001 Gold Edition
- Microsoft Picture It! Publishing 2001 Platinum Edition
- Microsoft Picture It! 2000 Standard Edition
- Microsoft Picture It! Express 2000
- Microsoft Publisher 2002 Standard Edition
- Microsoft Publisher 2000 Standard Edition
- Microsoft Works 2000 Standard Edition
- Microsoft Works 6.0
- Microsoft Works Suite 2000
- Microsoft Works Suite 2001
- Microsoft Office 2000 Premium Edition
- Microsoft Office 2000 Professional Edition
- Microsoft Office 2000 Standard Edition
- Microsoft Office 2000 Small Business Edition
- Microsoft Office 2000 Developer Edition
- Microsoft Access 2000 Standard Edition
- Microsoft Excel 2000 Standard Edition
- Microsoft FrontPage 2000 Standard Edition
- Microsoft Outlook 2000 Standard Edition
- Microsoft PowerPoint 2000 Standard Edition
- Microsoft Word 2000 Standard Edition
This article was previously published under Q217688
SYMPTOMS
When you install one of the programs listed at the beginning of this article, you may receive the following error message:
When you click Details, you receive the following error message:
NOTE: The actual memory address (####) may vary.
CAUSE
This problem occurs if your computer is infected with the Win95.cih virus.
RESOLUTION
You can remove the virus by obtaining the latest version of an anti-virus program and deleting and then reinstalling the Windows Installer files. To do this, use the appropriate method for your operating system.
NOTE: Do not attempt the steps in this section if you are running Microsoft Windows 2000 Professional or Microsoft Windows Millennium Edition (Me), because the Windows Installer files are part of the operating system for these two products.
For Microsoft Windows 95 and Microsoft Windows 98
- On the Start menu, click Shut Down.
- Select Restart in MS-DOS mode, and click OK.
- Change to the \Windows\System folder. For example, type cd windows\system and press ENTER.
- Rename the following files:
You can rename these files by using the Ren command. For example, "ren msi.dll msi.old" renames the Msi.dll file to Msi.old.
Msi.dll
Msiexec.exe
Msihnd.dll - Type Win and press ENTER. This starts Windows.
- Double-click Instmsi.exe in the \Msi folder on the root of the Office 2000 CD.
For Microsoft Windows NT 4.0
- Stop the Windows Installer service.
- Double-click the Services control panel.
- Select the Windows Installer service in the list of services, and then click Stop.
- Click Yes to the prompt to confirm whether you want to stop the service.
- Click Close.
- On the Start menu, point to Programs, and then click Command Prompt.
- Change to the \Winnt\System32 folder. For example, type cd winnt\system32 and press ENTER.
- Rename the following files:
You can rename these files by using the Ren command. For example, "ren msi.dll msi.old" renames the Msi.dll file to Msi.old.
Msi.dll
Msiexec.exe
Msihnd.dll - Type exit and press ENTER.
- Double-click Instmsiw.exe in the \Msi folder on the root of the Office 2000 CD.
MORE INFORMATION
For additional information about computer viruses, please click the article number below to view the article in the Microsoft Knowledge Base:
129972Computer viruses: description, prevention, and recovery
For additional information about how to troubleshoot Office Setup, please click the article numbers below to view the articles in the Microsoft Knowledge Base:
Additional query words: OFF2000 winCIH CIH pictureit IPF MSIEXEC
Keywords: kberrmsg kbsetup kbprb KB217688
