Article ID: 196422
Article Last Modified on 10/2/2002
APPLIES TO
- Microsoft Office 97 Service Pack 2
This article was previously published under Q196422
SYMPTOMS
When you click Remove All in the Microsoft Office 97 Setup dialog box, some files and folders in the Microsoft Office folder are not deleted.
CAUSE
This problem occurs when the following conditions are true:
- You installed Microsoft Office 97 for Windows, Service Release 1 (SR-1) Enterprise Update.
-and-
- You installed Microsoft Word 97 for Windows, Service Release 1 (SR-1) Enterprise Update.
-and-
- You installed the Microsoft Office 97 Service Release 2 (SR-2) Patch.
WORKAROUND
To completely remove Office 97 from your computer, follow the instructions included in the following Knowledge Base article:
158658 OFF97: How to Completely Remove Microsoft Office 97
STATUS
Microsoft has confirmed this to be a problem in Microsoft Office 97 for Windows.
Additional query words: OFF97 sr2 sr2a
Keywords: kbbug kbpending KB196422
