Article ID: 192424
Article Last Modified on 6/5/2007
APPLIES TO
- Microsoft Internet Explorer 1.0
- Microsoft Internet Explorer 2.0
- Microsoft Internet Explorer 3.0
- Microsoft Internet Explorer 3.01
- Microsoft Internet Explorer 3.02
- Microsoft Internet Explorer 4.0 128-Bit Edition
- Microsoft Internet Explorer 4.01 128-Bit Edition
- Microsoft Internet Explorer 5.0
- Microsoft Internet Explorer 5.01
- Microsoft Internet Explorer 5.5
- Microsoft Internet Explorer 3.2
- Microsoft Internet Explorer 4.0 128-Bit Edition
- Microsoft Windows 98 Standard Edition
This article was previously published under Q192424
SYMPTOMS
When you run Internet Explorer, the Mail button may be missing from the Standard Buttons toolbar.
CAUSE
This behavior can occur if there is no e-mail program installed that is recognized by Internet Explorer. Internet Explorer recognizes e-mail programs such as NetScape Messenger, Eudora Light 3.05, Microsoft Exchange, Microsoft Windows Messaging, Microsoft Outlook 97, Microsoft Outlook 98, and Microsoft Outlook Express. To be recognized by Internet Explorer, the e-mail program must register itself correctly. Internet Explorer can recognize any e-mail program that registers itself correctly.
RESOLUTION
To resolve this issue, install any program that Internet Explorer recognizes as a valid e-mail program. The Mail button is added to the Standard Buttons toolbar after a valid e-mail program is installed.
MORE INFORMATION
The following keys are added to the registry on your computer for e-mail and newsgroup programs:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\news
Keywords: kbenv kbprb KB192424
