Microsoft KB Archive/191844

Knowledge Base

Issues with 16-Bit Internet Explorer 4.01 and Office 4.x

Article ID: 191844

Article Last Modified on 11/1/2006

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APPLIES TO

• Microsoft Internet Explorer 2.0
• Microsoft Internet Explorer 2.01
• Microsoft Internet Explorer 2.1
• Microsoft Internet Explorer 3.0
• Microsoft Internet Explorer 3.01
• Microsoft Internet Explorer 3.1
• Microsoft Internet Explorer 4.0 128-Bit Edition
• Microsoft Internet Explorer 4.01 128-Bit Edition
• Microsoft Internet Explorer 4.5 128-Bit Edition
• Microsoft Internet Explorer 5.0
• Microsoft Internet Explorer 3.02
• Microsoft Internet Explorer 1.5
• Microsoft Internet Explorer 2.0
• Microsoft Internet Explorer 3.0
• Microsoft Internet Explorer 3.01
• Microsoft Internet Explorer 3.03 for Windows NT 3.51
• Microsoft Internet Explorer 4.0 128-Bit Edition
• Microsoft Internet Explorer 4.01 128-Bit Edition
• Microsoft Internet Explorer 4.5 128-Bit Edition
• Microsoft Internet Explorer 5.0
• Microsoft Internet Explorer 3.02

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This article was previously published under Q191844

SYMPTOMS

When you run Internet Explorer 4.01 on a Windows 3.1-based or Windows NT 3.51-based computer with Microsoft Office version 4.x installed, you may experience any of the following symptoms:

• When you try to open an Office 4.x document on a Web site, you may receive an error message similar to:

  Microsoft Internet Explorer
  Internet Explorer cannot open the Internet site
  http://web_server_name/word6.doc

• After you open an Office document, quit the Office program, and then quit Internet Explorer, you may receive one of the following error messages:

  IEXPLORE Caused General Protection Fault in USER.EXE at <address>.

  Error Divide by Zero

• When you use Internet Explorer to view a Web page with links to Office 4.x documents, open a document by clicking a link, modify the document, and then try to save the changes, you may receive one of the following error messages:

  This file is read-only. <file location>.

  File is being modified by another user. Open as read-only?

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to computers experiencing this specific problem. To resolve this problem immediately, contact Microsoft Technical Support to obtain the fix. If you are not severely impacted by this specific problem, Microsoft recommends that you wait for the next Internet Explorer service pack that contains this fix.

For a complete list of Microsoft Technical Support phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

This fix should have the following file attributes:

   Date     Version         Size       File Name
   ------------------------------------------------
   7/15/98  4.01.2507.1500  336,464    Comctl16.dll
   7/15/98  4.01.2507.1500  1,390,080  Sdv16.dll
   7/15/98  4.01.2507.1500  351,008    Urlmon16.dll
                

STATUS

Microsoft has confirmed this to be a problem in Internet Explorer 4.01 for Windows 3.1 and Windows NT 3.51.

Keywords: kbinterop kbqfe kbprb kbhotfixserver KB191844

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