Article ID: 190657
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.0 Standard Edition
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q190657
SYMPTOMS
The Microsoft Exchange Server information store generates an application exception, causing the service to stop.
CAUSE
The exception may occur when the information store is processing a message being downloaded by a client that contains a URL that exceeds 1,732 bytes. The problem occurs when the information store is performing the content encoding of the body part in the message that contains the URL. The problem may be more evident in a POP3 client that downloads the entire content when accessing messages. The problem may occur under Outlook if the URL is being displayed in the preview pane or the message is read. The message can be removed or copied in the Exchange client, which does not require the entire message to be converted by the information store.
RESOLUTION
Exchange Server version 5.5
To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
WORKAROUND
To work around the problem, log on with the Exchange client and remove the message.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0 and 5.5.
Exchange Server version 5.0
A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix. Contact Microsoft Technical Support for more information.
Additional query words: AV Failure
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe KB190657
