Memory Leak in Site Server 3.0 Search with Windows NT SP4

Last reviewed: January 6, 1999
Article ID: Q190576

The information in this article applies to:

Microsoft Site Server version 3.0

SYMPTOMS

After you install Windows NT 4.0 Service Pack 4, Site Server Search query results may appear slow during and after a large number of queries. In addition, the Site Server Search server may stop accepting connections after it receives a large number of queries.

CAUSE

This is caused by a memory leak exposed by Windows NT Service Pack 4. Each query leaks approximately 200 bytes.

RESOLUTION

A fix for this is included on the Windows NT 4.0 Service Pack 4 CD- ROM, which is described in Resolution 1. Alternatively, this fix is also available directly from Microsoft, as described in Resolution 2 below.

NOTE: This Site Server 3.0 fix HAS been regression tested.

Resolution 1 - Windows NT 4.0 SP 4 CD-ROM

To resolve this problem, run the fix that is located in the Support\SS3_Search directory of the Windows NT 4.0 Service Pack 4 CD- ROM.

NOTE: This fix is only available on the CD-ROM. It is NOT included in the Service Pack files that are downloaded from the Internet.

For more information, please see the following article in the Microsoft Knowledge Base.

   ARTICLE-ID: Q152734
   TITLE     : How To Obtain the Latest Windows NT 4.0 Service Pack

Resolution 2 - Contact Microsoft Product Support Services

If you don't have access to the fix included with the Windows NT 4.0 Service Pack 4 CD-ROM, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

   http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:

    Version       Size      File name     Platform
    -----------------------------------------------------------
    5.00.1780.1   465,680   Ocifrmwk.dll  (x86)
    5.00.1780.1   53,008    Oixsso.dll    (x86)
    5.00.1780.1   146,192   Ontciutl.dll  (x86)
    5.00.1780.1   548,112   Oquery.dll    (x86)

    5.00.1780.1   1,091,344 Ocifrmwk.dll  (Alpha)
    5.00.1780.1   92,192    Oixsso.dll    (Alpha)
    5.00.1780.1   303,888   Ontciutl.dll  (Alpha)
    5.00.1780.1   1,083,152 Oquery.dll    (Alpha)

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support. For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q154871
   TITLE:      Determining If Your Product Is Eligible for No-Charge
               Technical Support

STATUS

Microsoft has confirmed this to be a problem in Site Server version 3.0.

Additional query words: sssearch ss3 sp nt4 sp4 nt4sp4 hotfix hot fix qfe

quick fix engineering patch
Keywords : NT4SP4Fix
Version : WINNT:3.0
Platform : winnt
Hardware : ALPHA x86
Issue type : kbbug
Solution Type : kbfix

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Microsoft KB Archive/190576

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