Article ID: 186713
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft SNA Server 3.0 Service Pack 4
- Microsoft SNA Server 4.0
- Microsoft SNA Server 3.0 Service Pack 2
- Microsoft SNA Server 3.0 Service Pack 3
- Microsoft SNA Server 4.0
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Service Pack 1
- Microsoft Windows 2000 Service Pack 2
- Microsoft Windows 2000 Service Pack 3
- Microsoft Windows 2000 Service Pack 4
This article was previously published under Q186713
SYMPTOMS
The Windows NT Event Viewer Application log may generate Event ID 1010 logs every two to three seconds. The event description is as follows:
Event ID: 1010
Source: Perflib
Description:
The Collect Procedure for the "SnaServr" service in DLL
"C:\SNA\system\snaperf.dll" generated an exception or returned
an invalid status. Performance data returned by counter DLL will be not
be returned in Perf Data Block. Exception or status code returned is
DWORD 0.
Other related events descriptions that may follow are:
Event ID: 1008
Source: Perflib
Description:
The Open Procedure for service "Tcpip" in DLL "Perfctrs.dll" failed.
Performance data for this service will not be available. Status code
returned is DWORD 0.
Event ID: 1011
Source: Perflib
Description:
The library file "tapiperf.dll" specified for the "TapiSrv" service
could not be opened. Performance data for this service will not be
available. Status code is data DWORD 0.
Event ID: 4005
Source: perfctrs
Description:
Load of INETMIB1.DLL failed. Make sure the DLL file is in the PATH.
WIN32 Error number is returned in the data.
CAUSE
It has been confirmed that versions earlier than version 3.5 of Compaq's Insight Manager (CIM) conflict with Performance Counters, thereby causing these errors to occur.
WORKAROUND
To work around this problem, use one of the following methods:
- Disable Compaq's Insight Manager Agent from the Control Panel Services tool.
- Install Compaq's Insight Manager version 3.5 or later from their Support Software Diskette (SSD).
MORE INFORMATION
All the application event logs mentioned above are related to a conflict between CIM and Performance Monitor Counters used by either Windows NT services or applications installed, such as SNA Server, TCP/IP, TAPI (Telephony API) and the Simple Network Management Protocol (SNMP).
This event can also be seen in relationship to other services that are associated with Compaq Inside Management Agent as recently as Version 6.0. The Event 1010 references TCP/IP instead of SNA. Stopping the Compaq NIC Agent will stop the event from being logged.
Insight Manager is a third-party product manufactured by Compaq Corporation, a vendor independent of Microsoft; Microsoft makes no warranty, implied or otherwise, regarding this product's performance or reliability.
Keywords: kbprb KB186713
