Article ID: 184677
Article Last Modified on 1/26/2000
APPLIES TO
- Microsoft Outlook 98 Standard Edition
This article was previously published under Q184677
SYMPTOMS
You export Microsoft Outlook items to a file, and not all items are exported.
CAUSE
The Outlook import/export converter does not export items that use a custom form or have a non-standard message class field.
RESOLUTION
You can work around this problem by using the Omsgclas.doc utility to change the message class of all of the items to the standard message class and then export the items.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
For additional information about the message class field and how to obtain the Omsgclas.doc utility, click the article number below to view the article in the Microsoft Knowledge Base:
182274 OL98: How to Update Existing Items to Use a New Custom Form
If you use the Omsgclas.doc utility to change the message class of all of the items in a folder, this may cause unwanted side effects. First create a temporary folder and copy all of the items you wish to export to this folder. Use the Omsgclas.doc utility to change the message class of the items in the temporary folder and then use the import/export converter to export the items from the temporary folder. This will ensure that your original folder is not affected by this process.
Create a Temporary Folder
To create a folder to temporarily store items, follow these steps:
- Determine where to place the temporary folder; create the folder as a subfolder of the folder where the items are currently located.
- Right-click the folder that will contain the temporary folder and on the shortcut menu, click New Folder. Type a name for the folder, making sure the Folder Contains box is set to the appropriate type items, and then click OK.
Copy the Selected Items to the Temporary Folder
To copy the items into the temporary folder, follow these steps:
- Click to select one of the items you want to copy.
- On the Edit menu, click Select All.
- On the Edit menu, click Copy to Folder. Click to select the temporary folder previously created and click OK.
Before using the Omsgclas.doc utility, make sure to select the temporary folder you created. When using the utility, specify that it should use the currently selected folder instead of your default contact folder.
REFERENCES
For additional information about creating solutions with Microsoft Outlook, click the article numbers below to view the articles in the Microsoft Knowledge Base:
180826 OL98: Resources for Custom Forms and Programming
182349 OL98: Questions About Custom Forms and Outlook Solutions
Additional query words: OutSol OutSol98 98
Keywords: kbbug kbpending KB184677
