Article ID: 184586
Article Last Modified on 10/7/2003
APPLIES TO
- Microsoft Excel 98 for Macintosh
- Microsoft Word 98 for Macintosh
This article was previously published under Q184586
SYMPTOMS
When you attempt to load Microsoft Clip Gallery in the products that are listed at the beginning of this article, Microsoft Clip Gallery fails to load. You do not receive an error message, but the computer appears to stop responding (hang).
CAUSE
This problem occurs when the "ScanDirectMenuINIT" extension for the Visioneer PaperPort Scanner is installed. This extension comes with Visioneer PaperPort Software version 5.x.
RESOLUTION
To resolve this problem, disable the ScanDirectMenuINIT extension. To do this, follow these steps:
- Point to Control Panels on the Apple menu, and then click Extensions Manager.
- Click to clear the check box for the ScanDirectMenuINIT extension.
- Click Restart.
STATUS
This problem occurs when you use the products listed above and Visioneer PaperPort Scanner 5.x.
MORE INFORMATION
The ScanDirectMenuINIT provides you with an added item on the menu bar to adjust scanner options. Removing the extension causes no problem; the program and scanner work without the extension.
PaperPort is a personal imaging software that works with scanners, digital cameras, or multifunction peripherals to allow you to put scanned images or documents into Internet publishing, e-mail software, graphics, word processing and other programs.
PaperPort is manufactured by Visioneer, Inc. a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
For information about how to contact Visioneer, query in the Knowledge Base for one of the following article:
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
Additional query words: scan scanning scanners direct menu menus init initialize hang lock locked cag
Keywords: kbbug kbenv kb3rdparty kbfaq kbpending KB184586
