Microsoft KB Archive/183580

STOP 0x0000001E in Win32k.sys in the Function xxxMouseActivate

Q183580

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server, Enterprise Edition version 4.0

SYMPTOMS

You may receive the following stop message:

Stop 0x0000001E (0xC0000005, 0xA0037C04, 0x00000000, 0x00000004)

NOTE: The second parameter may change depending on the system configurations.

CAUSE

xxxMouseActivate references a window that has already been closed.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date      Time                 Size     File name   Platform
   ------------------------------------------------------------
   08/11/2000  09:07p             166,160  gdi32.dll   x86
   08/11/2000  09:07p             326,416  user32.dll  x86
   08/10/2000  07:25p           1,254,608  win32k.sys  x86
   08/11/2000  09:07p             175,376  winsrv.dll  x86

   08/11/2000  09:05p             307,984  gdi32.dll   Alpha
   08/11/2000  09:05p             577,808  user32.dll  Alpha
   08/10/2000  07:24p           2,054,992  win32k.sys  Alpha
   08/11/2000  09:05p             314,128  winsrv.dll  Alpha

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0.

Additional query words: crash ntcrash

Keywords : kbWinNT400PreSP7Fix
Issue type : kbbug
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400xsearch kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400xsearch kbWinNTS400