Article ID: 177525
Article Last Modified on 1/22/2007
APPLIES TO
- Microsoft Automap Streets Plus 5.0 Deluxe Edition
- Microsoft Automap Trip Planner 5.0
- Microsoft Creative Writer 2.0 Standard Edition
- Microsoft Expedia Streets 98
- Microsoft Expedia Streets 98 Deluxe Edition
- Microsoft Expedia Trip Planner 98
- Microsoft Plus! For Kids
This article was previously published under Q177525
SYMPTOMS
WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.
If you press the CAPS LOCK key while you are typing in a box in any of the products listed above, you may receive the following error message on a blue screen:
Other symptoms may include the screen turning black or the computer not responding (hangs).
CAUSE
This behavior can occur when you use any of the products listed above on a Packard Bell computer.
RESOLUTION
To resolve this issue, use one of the following methods:
Method 1
You can work around this issue by using the SHIFT key instead of the CAPS LOCK key while you are typing in a box.
Method 2
To resolve this issue, turn off the Software Wave Table Enabled setting by following these steps:
- Quit all programs that are running, and then restart the computer.
- Click Start, point to Settings, and then click Control Panel.
- Double-click System.
- Click the Device Manager tab.
- Double-click the Sound, Video And Game Controllers branch to expand it.
- One of the devices listed below the Sound, Video And Game Controllers branch should have a Software Wave Table Enabled setting. You may have to check each device for this setting. Locate and turn off this setting by following these steps:
- Click a device.
- Click Properties.
- Check each tab for a Software Wave Table Enabled setting.
- If you find the Software Wave Table Enabled setting, click the check box to clear it, and then skip to step 7.
- If you do not find the Software Wave Table Enabled setting, click Cancel to close the properties for the device, and then repeat steps A-D with another device.
- Press OK, and then restart the computer.
STATUS
Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
For additional information about disabling the Software Wave Table Enabled setting, contact Packard Bell. For information about how to contact Packard Bell, see the following article in the Microsoft Knowledge Base:
60781 Hardware and Software Third-Party Vendor Contact List, L-P
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