Article ID: 176795
Article Last Modified on 1/22/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q176795
SYMPTOMS
Meeting requests sent from Microsoft Outlook using the Lotus cc:Mail transport may not have the Accept, Decline, and Tentative buttons available. Instead, the recipient receives a plain e-mail message.
This is also true for voting buttons, Net Folder subscription messages, and task request messages.
CAUSE
This issue can occur if the cc:Mail transport is set to send messages in text-only format, or if your contact does not have the Always send to this recipient in Microsoft Outlook rich-text format option set. Only Rich Text Format (RTF) messages support these buttons.
RESOLUTION
Change the cc:Mail transport to send messages in RTF.
Change the cc:Mail Transport to RTF
- On the Tools menu, click Services.
- Click to select Lotus cc:Mail, and then click Properties.
- Click the Delivery tab, and then click to select Send using Microsoft Exchange rich text format to attach a Transport-Neutral Encapsulation Format (TNEF) file with outgoing messages.
After you perform these steps, meeting request messages and task request messages contain Accept, Decline, and Tentative buttons.
Change to Send to the Contact in RTF
- In your Contacts folder, open the contact that you want to send a message to.
- Double-click the e-mail address to open the E-mail Properties dialog box.
- Click to select the Always send to this recipent in Microsoft Outlook rich-text format check box.
- Click OK, and then click Save and Close in the Contact dialog box.
REFERENCES
For additional information about setting up the cc:Mail transport service inOutlook, click the article number below to view the article in the Microsoft Knowledge Base:
163290 OL97: Troubleshooting cc:Mail Connectivity in Outlook
For more information about using cc:Mail with Outlook, type cc:Mail in Office Assistant, click Search, and then click If you use Lotus cc:Mail.
Lotus cc:Mail is manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
The cc:Mail transport service is manufactured by Transend Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Keywords: kbprb KB176795
