Article ID: 165500
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q165500
SYMPTOMS
You may get the following error message when attempting to send an email message over the Internet from Outlook 97, using the cc:Mail transport service:
CAUSE
This error message can have 2 causes:
- There is no gateway to the Internet from the cc:Mail postoffice.
- The recipient's e-mail name is not configured to reference the postoffice with the Internet gateway.
MORE INFORMATION
In the first case, the System Administrator must set up a cc:Mail postoffice with an Internet gateway. This postoffice is used to route messages to the Internet.
In the second case, you can configure an e-mail name as an Internet mail address as follows:
- Open the source of the e-mail name (Outlook Contact, Personal Address Book, or Postoffice Address List), right-click on the e-mail entry, and click Properties.
In the "E-mail address:" window, add the name of the postoffice with the Internet gateway to the end of the e-mail name.
For example: "JohnDoe@anywhere.com at internet" (Typically, "internet" is the name assigned to the postoffice set up to route the Internet messages.)- In the "E-mail type:" window, type CCMAIL.
- Click OK.
REFERENCES
For more information on setting up the cc:Mail service in Outlook, please see the following article in the Microsoft Knowledge Base:
163290 OL97: Troubleshooting Cc:Mail Connectivity in Outlook
For more information about using cc:Mail with Outlook, type "cc:Mail" in the Office Assistant, click Search, and then click to view "If you use Lotus cc:Mail."
Lotus cc:Mail is manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Keywords: kb3rdparty KB165500
