Knowledge Base

OL97: Troubleshooting cc:Mail Connectivity in Outlook

Article ID: 163290

Article Last Modified on 1/19/2007

APPLIES TO

Microsoft Outlook 97 Standard Edition

This article was previously published under Q163290

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder (directory).

SUMMARY

This article describes how to troubleshoot connectivity problems when you are using Microsoft Outlook 97 with a Lotus cc:Mail postoffice.

MORE INFORMATION

Cc:Mail has two postoffice versions: version 2.x, and version 6.x. Some users refer to these versions as DB6 and DB8 postoffices. Outlook supports the version 2.x (DB6) postoffice. Although Outlook does not support the cc:Mail version 6.x postoffice (DB8), you might have success using the troubleshooting steps in this article to configure version 6.x with Outlook. If you are using a version 6.x postoffice and these steps do not work, you should contact Lotus Development Corporation for further information.

Steps to Configure a cc:Mail Profile

Install the cc:Mail information service from the \Valupack\Ccmail folder (directory) on the Microsoft Office 97 compact disc. The ccmailsp.exe file is for Microsoft Windows 95 and Microsoft Windows NT, version 4.0, and the ccmailnt.exe file is for Microsoft Windows NT, version 3.51.

After you install the cc:Mail information service, map a drive to the cc:Mail server and configure a profile that includes the cc:Mail information service.

Provide postoffice information, logon name, and password. By default, the postoffice is the \Ccdata folder. Your mail administrator can create this folder using a different name; contact your administrator if you are not sure of the postoffice folder name.

During installation of the service, you may receive the following message:

Unable to find cc:Mail program directory. Do you want to find it now or work offline?

Choose Find It Now, and specify the location of the program files. By default, this folder is either \Ccmail or \Lotapps\Ccmail.

Complete the profile information and start Outlook.

Troubleshooting Errors Starting Outlook

When you start Outlook, you may receive one of the following error messages:

Could not find the cc:Mail postoffice. Would you like to change it now? Yes - if you would like to view or change the path to your cc:Mail postoffice. No - if the postoffice is currently unavailable or if you do not want to change it, No - if you are currently working offline.

-or-

Unable to logon to cc:Mail using the information you have entered. The postoffice path, user name, and/or password that you specified may be incorrect. Would you like to correct it now? If you would like to correct it now, choose Yes.

Follow these steps to troubleshoot these errors:

Download the most current Vendor Independent Messaging (VIM) dll files from the Lotus Support File Library at:

http://ftp.support.lotus.com/ftp/pub/comm/ccmail/dev_tools/

or

ftp://ftp.support.lotus.com/pub/comm/ccmail/dev_tools/

The zip file names are as follows:

Vdlwin.zip for Win95 computers
Vdlw32.zip for Windows NT computers

Unzip the Vdlwin.zip file to the \Windows\System\ folder in Windows95.
Unzip the VDlw32.zip file to the \Winnt\System32\ folder in Windows NT.

Version 6.x of the postoffice requires these files, and version 2.x runs best with them installed.

Verify the correct path to the cc:Mail Program files in the following registry key:

      HKEY_LOCAL_MACHINE\Software\Transend\Ccmsvc

If you use Build 42, rename the following files and reinstall your cc:Mail transport:

      ccmsvc.cnt      ccmab32.dll     mapivm32.dll     ccmxp32.dll
      thkshld.dll     ccmdlist.exe    cwimport.exe     export.pif
      ccmailsp.inf    ccmsvc.hlp

Build 42 of the transport requires vdlwin.zip, the 16-bit VIM files available from Lotus.

If you use Build 48, rename the following files and reinstall your cc:Mail transport:

      ccmsvc.cnt      ccmxp32.dll     ccmab32.dll     mapivm32.dll
      vimthk16.dll    thkshld.dll     vimthk16.dll    vimthk32.dll
      ccmdlist.exe    cwimport.exe    ccmsvc.hlp      ccmailsp.inf
      export.pif

Build 48 of the transport requires vdlw32.zip, the 32-bit VIM files available from Lotus.

Configuration Errors

Once you can successfully start Outlook and check for new mail without receiving any error, copy Export.exe and Import.exe from the mail server's \Ccadmin folder to your \Windows\System folder. If you are setting up with a cc:Mail version 6.x postoffice, you also need to copy the Ie.ri file from the \Ccadmin folder to your \Windows\System folder.

If these files are not present or if you use the wrong version of these files, you will receive the following error message when trying to use the Outlook Tools cc:Mail Service Tools menu:

Configuration error: This system does not have the necessary resources to perform the requested import. See the software requirements section in cwimport.txt for more info.

In this message, the cwimport.txt file name is incorrect. The correct file name is Cwimport.ini. You must run the Export.exe on your computer, which executes a batch file called exportrn.bat. That batch file creates the c:\windows\cwimport.ini file referred to in the error message.

Reinstalling the Cc:Mail Transport

If these troubleshooting techniques do not work, or if you have already completed a partial setup, follow these steps to reinstall the cc:Mail transport:

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the Changing Keys And Values Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

Use the Windows Registry Editor to delete the following keys:

      HKEY_LOCAL_MACHINE\Software\Transend\Ccmsvc

      HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging Subsystem\ 
      Profiles\<the name of your cc:Mail profile>

If you use Build 42, rename the following files and reinstall your cc:Mail transport from the Office 97 ValuPack:

      ccmsvc.cnt      ccmab32.dll     mapivm32.dll     ccmxp32.dll
      thkshld.dll     ccmdlist.exe    cwimport.exe     export.pif
      ccmailsp.inf    ccmsvc.hlp

Build 42 of the transport requires vdlwin.zip, the 16-bit VIM files available from Lotus.

If you use Build 48, rename the following files and reinstall your cc:Mail transport:

      ccmsvc.cnt      ccmxp32.dll     ccmab32.dll     mapivm32.dll
      vimthk16.dll    thkshld.dll     vimthk16.dll    vimthk32.dll
      ccmdlist.exe    cwimport.exe    ccmsvc.hlp      ccmailsp.inf
      export.pif

Build 48 of the transport requires vdlw32.zip, the 32-bit VIM files available from Lotus.

Once the cc:Mail transport is installed, follow the steps in the section of this article titled "Steps To Configure a cc:Mail Profile" to configure your profile for cc:Mail services.

REFERENCES

For more information about using cc:Mail with Outlook, type cc:Mail in the Office Assistant, click Search, and then click to view "If you use Lotus cc:Mail."

Cc:Mail is manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: tshoot

Keywords: kb3rdparty kberrmsg KB163290

Microsoft KB Archive/163290

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