Article ID: 158019
Article Last Modified on 6/14/2005
APPLIES TO
- Microsoft Systems Management Server 1.2 Standard Edition
- Microsoft Systems Management Server 1.2 Service Pack 1
This article was previously published under Q158019
SUMMARY
The Quick Windows Viewer remains unavailable when you try to remotely control a computer running Windows NT 4.0 (Build 1381, U.S. or French version) that is both configured with the French Regional Settings and located in a domain other than the one containing the computer running Systems Management Server 1.2 (U.S. or French version).
CAUSE
This problem occurs when all of the following conditions are true:
- Either the Windows NT 4.0 client or the computer running Systems Management Server on Windows NT 4.0 are configured with the French regional settings.
- These two computers are located in different domains, without a trust relationship.
- These two computers attempt to use the same user account with a different password.
WORKAROUND
To work around this problem, do any of the following:
- Use the same user account and password.
- Use the trust relationship (for example, DOMAIN2 trusts DOMAIN1) and include the DOMAIN1\MFST user account to the local administrator's group of DOMAIN2.
- Use the English regional settings.
Additional query words: SP1
Keywords: kbbug kbenv kbnetwork kbremoteprog kbtshoot kbusage KB158019
