Article ID: 124963
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Workstation 3.5
- Microsoft Windows NT Server 3.5
This article was previously published under Q124963
SYMPTOMS
The TCP/IP protocol will not function with the SMC Ultra Elite 32 adapter if an EISA SCSI adapter is installed on your computer. Windows NT 3.5 boots without problems, but PING results in a "request time-out" message. If you boot Microsoft Windows or Microsoft Windows for Workgroups first, and then soft-boot Windows NT 3.5 (by pressing CTRL+ALT+DEL), this configuration will work as expected. It is only after you cold boot Windows NT 3.5 (turn the power off) that TCP/IP malfunctions. If no SCSI EISA adapter is present, TCP/IP works as expected.
TEST
This problem was reproduced under the following configurations:
- Dell 466Me, SMC Ultra Elite adapter, Adaptec 2742 or BUSLOGIC SCSI EISA Adapter
- ALR SMP Revolution Dual Pentium, BUSLOGIC SCSI EISA Adapter
RESOLUTION
Run EISA configuration and disable Bus Mastering on the SMC adapter. Install the SMC patch, SMC8232N.SYS (file size: 45,344, file date: 11/16/94). This patch can be found on SMC's BBS at (516) 434-3162. The file to look for is called CNT105.EXE, a self-extracting zip file.
NOTE: If you use the Micronics EISA configuration utility to disable bus mastering, the option is labeled "ADAPTER TIMING" with choices of "PRIMARY" or "ALTERNATE". ALTERNATE is the required choice.
STATUS
Microsoft has confirmed this to be a problem in Windows NT version 3.5. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
Additional query words: wfw wfwg prodnt
Keywords: KB124963
