Article ID: 324776
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows NT 4.0
This article was previously published under Q324776
SYMPTOMS
The Local Security Authentication Server (Lsass.exe) process may quit unexpectedly (crash), and your computer may stop responding after you install Microsoft Windows NT system components or after you install additional client access licenses (CALs). This problem occurs immediately after you restart the computer following the installation.
CAUSE
This problem may occur if a timing issue exists that is related to the post-restart part of the Setup program. This timing issue may cause a delay in the initialization of the Security Accounts Manager (SAM). If a SAM query occurs before the SAM is ready to process the request, an access violation may occur in the Lsass.exe process.
MORE INFORMATION
If the computer has Windows NT 4.0 Service Pack 6a installed, you can identify this problem by looking at the processor registers in the DrWatson.log file. Check the instruction pointer (eip) register to see if it matches the following value:
eip=77f6ce4c
If the value matches this value, it is likely that you are experiencing this problem.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Hotfix replacement information
You can use this hotfix to replace the following hotfixes:
267578 Access violation in Lsass.exe in Windows NT version 4.0 in a Windows 2000 domain
303874 Windows NT primary domain controller may leak memory in Lsass.exe
313329 Lsass access violation when you audit account log off events
321166 "Your password is expired" error message when you access resources from Macintosh on Windows 2000 Server running AppleTalk network integration
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------ 09-Jul-2002 01:58 4.0.1381.7177 155,920 Lsasrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New naming schema for Microsoft Windows hotfix packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kbqfe kbbug kbfix KB324776
