Microsoft KB Archive/932696
Article ID: 932696
Article Last Modified on 4/24/2007
- Microsoft Encarta 2006
When you start Microsoft Encarta 2006 on a Microsoft Windows XP Service Pack 2 (SP2)-based computer, you may receive one of the following error messages even though Macromedia Flash Player is already installed:
This issue occurs when the MS06-020 (913433) security fix is installed on a Windows XP SP2-based computer. The MS06-020 security fix prevents Macromedia Flash Player or earlier versions of Adobe Flash Player from installing.
To resolve this issue, remove the currently installed version of Macromedia Flash Player or Adobe Flash Player. Then install the latest version of the Adobe Flash Player. To do this, follow these steps:
- Remove Macromedia Flash Player or remove Adobe Flash Player. For information about how to do this, visit the following Adobe Web site:
- Install the latest Adobe Flash Player. To do this, visit the following Adobe Web site:
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Additional query words: macro media
Keywords: kberrmsg kbexpertisebeginner kbtshoot kbprb KB932696