Microsoft KB Archive/932207

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Error message when a user tries to open a forwarded message to accept or to deny a resource request in Exchange Server 2007: "Cannot open the free/busy information"

Article ID: 932207

Article Last Modified on 8/31/2007


  • Microsoft Exchange Server 2007 Standard Edition
  • Microsoft Exchange Server 2007 Enterprise Edition


Consider the following scenario:

  • You create an account for a user ("User 1") as a delegate for a room mailbox on a computer that is running Microsoft Exchange Server 2007. The User 1 account has e-mail functionality enabled.
  • Another user ("User 2") creates a meeting request that involves the room mailbox as the resource.
  • User 1 logs on to his or her mailbox to receive the forwarded e-mail message from User 2 that asks for the resource to be approved.

When User 1 tries to open the forwarded e-mail message to accept or to deny the resource request, User 1 may receive the following error message:

Cannot open the free/busy information. You do not have permission to create a subfolder in this folder.


To resolve this problem, download and install Update Rollup 3 for Exchange 2007.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935999 Description of Update Rollup 3 for Exchange 2007


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Keywords: kbqfe kbexpertiseinter KB932207