Microsoft KB Archive/932191

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The Zune support page opens when you try to sign in to Zune Marketplace

Article ID: 932191

Article Last Modified on 11/13/2007


  • Zune software
  • Zune Live


When you try to sign in to the Zune Marketplace, you cannot sign in. Additionally, you are redirected to the following Zune Web site:


We may be experiencing a Windows Live service outage.


  1. Follow these steps to determine whether there are any reported Windows Live outages:
    1. Visit View the Zune Marketplace Service Status page.
    2. Visit View the Network Status area.
  2. Make sure that your computer's date and time settings are accurate.
  3. If the issue persists and there are no reported outages, we recommend that you follow the steps in the following Microsoft Knowledge Base article:

    929642 You receive error code 87, 10065, 10113, or 10114 if you try to sign in to the Zune Marketplace or you try to play content from the Zune Marketplace

  4. If the issue still persists, we recommend that you remove and then reinstall the Zune software. For more information about how to remove and then reinstall the Zune software, click the following article number to view the article in the Microsoft Knowledge Base:

    929358 How to remove and then reinstall the Zune software

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