Microsoft KB Archive/931479

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The print server experiences a Stop error when you use the Point and Print feature to print to a shared printer in Windows Vista

Article ID: 931479

Article Last Modified on 4/10/2007


  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Media Center Edition 2002
  • Microsoft Windows XP Tablet PC Edition 2005
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)


When you use the Point And Print feature in Windows Vista to try to print to a shared printer, the print server experiences a Stop error. You receive one of the following Stop error messages on the print server:

Error message 1

      • Stop 0x000000D6

Error message 2

      • Stop 0x00000019

You experience this problem if the following conditions are true:

  • The print server is running Microsoft Windows Server 2003 or Microsoft Windows XP.

Note Typically, this problem occurs when the print server is running a Japanese version of Windows, and the print server is configured to use the Japanese (Japan) locale.

  • The client computer does not render the print job.

By default, the Windows Vista print spooler uses client-side rendering. However, the print job is rendered on the server if client-side rendering is turned off, or if the print spooler detects that the client's print driver does not support client-side rendering.


This problem occurs because the Win32k.sys driver cannot parse the spool file that the Windows Vista-based computer creates.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For more information about the Point and Print feature, visit the following Microsoft Web sites:

Keywords: kbprb kbtshoot kbexpertiseinter kbprint KB931479