Microsoft KB Archive/931120

Knowledge Base

Error message when you try to start the Microsoft SoftGrid Client or when you update the Desktop Configuration Server: "Error code: xxxxxx-xxxxxx0A-00008029"

Article ID: 931120

Article Last Modified on 4/19/2007

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APPLIES TO

• Microsoft SoftGrid for Terminal Services
• Microsoft SoftGrid for Windows Desktops

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SYMPTOMS

When you try to start the Microsoft SoftGrid Client or when you update a Desktop Configuration Server from the SoftGrid Client Management console, the application does not respond and you receive the following error message?

The SoftGrid Client could not launch {application_name}.

The SoftGrid Client could not load {application_name}.

The SoftGrid Client failed to download MIME information from {server_name}.

A network connection was not detected. Please check your network connection and try again. If the problem persists, please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx0A-00008029

When this problem occurs, the following entry is logged in the SoftGrid Client log file (Sftlog.txt):

No information is available at this time.

Additionally, the following entry is logged in the SoftGrid Virtual Application Server log file (Sft-server.log):

No information is logged to sft-server.log for this error code.

MORE INFORMATION

This problem may occur if the following conditions are true.

Streaming and Loading

• The SoftGrid Client network has lost its connection. Additionally, the Minimal Disconnected Operation procedure is expired or disabled.

• The port that is specified in the HREF attribute of the CODEBASE element is not the SoftGrid Virtual Application Server port.

Refreshing

• The SoftGrid Client network has lost its connection.

Keywords: kbtshoot kbexpertiseinter KB931120

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