Microsoft KB Archive/929160

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Error message when you sign in to your Zune account: “Name change required”

Article ID: 929160

Article Last Modified on 4/25/2007


  • Zune Live
  • Zune software


When you sign in to your Zune account, you receive the following error message:

Name change required


This problem occurs if you are an Xbox customer, if you use the same Windows Live ID for your Zune account and for your Xbox account, and if one or more of the following conditions are true:

  • A name change is required for the account.
  • A user who is associated with the Windows Live ID is banned.
  • A user who is associated with the Windows Live ID requires management.


  1. Change your gamertag by using your Xbox 360 console.

    Note You cannot complete this action by using the Zune software or by visiting the Web site.


For more information about how to change a gamertag, click the following article number to view the article in the Microsoft Knowledge Base:

908658 Xbox 360: How to change your gamertag

For general Xbox information, visit the following Microsoft Web site:

Keywords: kbzunesoftware kbzunelive kbzunebilling kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB929160