Article ID: 928381
Article Last Modified on 2/14/2007
APPLIES TO
- Microsoft Office Outlook 2003
SYMPTOMS
When you connect to Microsoft Exchange Server in Microsoft Office Outlook 2003, the only address list that appears in the address book is the global address list (GAL). Other address lists are not displayed in the address book.
CAUSE
This problem may occur if the following conditions are true:
- Outlook 2003 is configured to run in non-Unicode (ANSI) mode.
- The Enable the Person Names Smart Tag option is enabled.
- You restart Outlook 2003 and display the properties of an e-mail address of an external user. You do this before you view hierarchy information in an address list.
When you start Outlook 2003, hierarchy information for address lists is not yet set. Hierarchy information for address lists is set during the name resolution process and when address lists are displayed.
The operation that displays the properties of the e-mail address of an external user does not have to obtain hierarchy information from Exchange Server. Therefore, pseudo-hierarchy information is configured internally.
Typically, hierarchy information for address lists is obtained from Exchange Server in a specific sequence of steps. However, in this scenario, the pseudo-hierarchy information is reused.
WORKAROUND
To work around this problem, follow these steps:
- Install the latest Office 2003 service pack. For more information about how to obtain the latest Office 2003 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003
- Install the Outlook 2003 post-Service Pack 2 hotfix package that is described in the following article in the Microsoft Knowledge Base:
917337 Description of the Outlook 2003 post-Service Pack 2 hotfix package: May 3, 2006
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Keywords: kbbug kbtshoot gal kbexpertiseadvanced kbexpertiseinter KB928381
