Microsoft KB Archive/928077

From BetaArchive Wiki

Article ID: 928077

Article Last Modified on 2/13/2007


  • Microsoft Dynamics CRM 3.0

The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.


When you sort the Top Knowledge Base Articles report in the Danish version of Microsoft Dynamics CRM 3.0, you receive the following error message:

Reporting Services Error
The item '/Organization_Name/Oplysninger om de mest læste vidensbaseartikler' cannot be found. (rsItemNotFound) Get Online Help
Microsoft Reporting Services

Note The Organization_Name placeholder is a placeholder for the actual organization name.


A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The Danish version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name File version File size Date Time
Crmmsg.dll 1.2.3297.123 16,088 26-May-2006 10:17
Mscrmcustom.dll 3.0.5300.1331 172,848 02-Nov-2006 18:22
Top knowledge base articles detail.rdl Not Applicable 90,480 08-Nov-2006 04:40
Top knowledge base articles.rdl Not Applicable 59,554 08-Nov-2006 04:40
Crmhotfix.cdf Not Applicable 1,290 09-Nov-2006 02:48
Mscrmcustom.dll 3.0.5300.1331 172,848 02-Nov-2006 18:22

Installation information

This hotfix contains a self-extracting package file. After you extract the contents of the package file, follow these steps to install the updated reports on the computer that is running the Microsoft Dynamics CRM Web client:

  1. Copy the .rdl report files to the root directory of the C drive.
  2. Click Workplace, and then click Reports.
  3. In the Category list, click Reports.

    Note The Top Knowledge Base Articles Detail report is a hidden report. Therefore, you must also click Hidden Reports in the Category list to update a hidden report.
  4. Click the report that you want to update, click More Actions, and then click Edit Report.
  5. In the Report: Report_Name dialog box, click File in the Report Type pane, and then click Browse.

    Note In this dialog box name, Report_Name is a placeholder for the actual report name.
  6. Select the report that you copied in step 1, and then click Save and Close.

    Note To revert to the original report file, repeat steps 2 through 6. However, select the original .rdl file in step 6. By default, the original .rdl file is in the following directory:

    C:\Program Files\Microsoft CRM\Reports\MSCRM


You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix, follow the steps in the "Installation information" section to reinstall the original reports.


For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kberrmsg kbmbsreports kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB928077