Microsoft KB Archive/927676

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No results are returned when you search for e-mail items after you enable Instant Search in Outlook 2007

Article ID: 927676

Article Last Modified on 4/25/2007


  • Microsoft Office Outlook 2007


After you enable the Instant Search feature in Microsoft Office Outlook 2007, Windows Desktop Search returns no results when you search for e-mail items.


This issue occurs if the Exchange System Manager tool is installed on a computer that is running Outlook 2007.

To support Exchange System Manager, the installation program for the Exchange System Management Tools copies MAPI DLL files to the %WINDIR%\system32 folder. This is the same location in which the SearchProtocolHost.exe search provider file is located. In this situation, when MAPI tries to load provider DLL files, MAPI uses the Microsoft Exchange-related DLL files. The Exchange-related DLL files do not have all the features that are required to index e-mail messages. Therefore, Windows Desktop Search no longer searches e-mail messages.


To resolve this issue, use the Fixmapi.exe tool to change the provider DLL search order.

Note If you reinstall the Exchange System Management Tools after Outlook 2007 has been installed, you must rerun the Fixmapi.exe tool. To run the Fixmapi.exe tool, follow these steps:

  1. Click Start, click Run, type %windir%\system32\fixmapi.exe, and then click OK.
  2. Restart the computer.
  3. Rebuild the computer's index catalog. To do this, follow these steps:
    1. In Control Panel, double-click Indexing Options.
    2. In the Indexing Options dialog box, click Advanced.
    3. Click the Index Settings tab, and then click Rebuild.
    4. Click OK when you are prompted to rebuild the indexed locations on the computer.
    5. Click Close to close the Indexing Options dialog box.


To work around this issue, remove the Exchange System Management Tools. Then, rebuild the computer's index catalog.

Additional query words: OL2007 Outlook2007 WDS

Keywords: kbexpertisebeginner kbtshoot kbprb KB927676