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Microsoft KB Archive/927207

From BetaArchive Wiki
Knowledge Base


E-mail attachments have incorrect content type declarations when you send an e-mail message to an external address in Microsoft Dynamics CRM

Article ID: 927207

Article Last Modified on 7/17/2007



APPLIES TO

  • Microsoft Dynamics CRM 3.0



SYMPTOMS

When you send an e-mail message from a Microsoft Dynamics CRM Web 3.0 client to an external address, the e-mail attachments have incorrect content type declarations. For example, the content type of a .pdf attachment is "pdf/application" instead of "application/pdf." And, the content type of a Microsoft Word attachment is "ms-word/application" instead of "application/ms-word."

When this behavior occurs, you may experience one of the following symptoms:

  • Some antivirus scanners remove the attachments.
  • Some e-mail gateways check the content of the attachments against the incorrect Multipurpose Internet Mail Extension (MIME) type. Then, the gateways block attachments that do not correspond to Request for Comments (RFC) standards.


RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0


MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


887283 Microsoft Business Solutions CRM software hotfix and update package naming standards


Keywords: kbmbsemail kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB927207