Microsoft KB Archive/926426

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Help content may not appear as expected in 2007 Office programs

Article ID: 926426

Article Last Modified on 10/15/2007


  • Microsoft Office Access 2007
  • Microsoft Office Excel 2007
  • Microsoft Office InfoPath 2007
  • Microsoft Office OneNote 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Project Professional 2007
  • Microsoft Office Project Standard 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office SharePoint Designer 2007
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Word 2007


When you try to use Microsoft Office program Help in one of the 2007 Microsoft Office programs that are listed in the "Applies to" section, Help content may not appear as expected. Additionally, you may receive one of the following messages in the Help window:

  • Message 1

    Action Canceled

    Internet Explorer was unable to link to the Web page you requested. The page might be temporarily unavailable.

  • Message 2

    The page cannot be displayed

    The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.


This issue may occur if the Microsoft Windows operating system on which you run the 2007 Office program is not installed on drive C.

For example, this issue may occur if the Windows operating system is installed on drive D.

Note This issue may occur mostly on dual-boot computers.


To work around this issue, install the 2007 Office program on a Windows operating system that is installed on drive C.

Additional query words: office2007 office2k7 office12 off2007 off2k7 off12 access2007 access2k7 access12 acc2007 acc2k7 acc12 excel2007 excel2k7 excel12 xl2007 xl2k7 xl12 infopath2007 infopath2k7 infopath12 inf2007 inf2k7 inf12 onenote2007 onenote2k7 onenote12 on2007 on2k7 on12 outlook2007 outlook2k7 outlook12 ol2007 ol2k7 ol12 powerpoint2007 powerpoint2k7 powerpoint12 ppt2007 ppt2k7 ppt12 project2007 project2k7 project12 prj2007 prj2k7 prj12 publisher2007 publisher2k7 publisher12 pub2007 pub2k7 pub12 sharepointdesigner2007 sharepointdesigner2k7 sharepointdesigner12 spd2007 spd2k7 spd12 visio2007 visio2k7 visio12 vso2007 vso2k7 vso12 word2007 word2k7 word12 wd2007 wd2k7 wd12

Keywords: kbtshoot kbhelp kbprb kbexpertisebeginner KB926426