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Microsoft KB Archive/926279

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Installation fails, and you receive an error message when you try to install a 2007 Office suite or a 2007 Office program by double-clicking an .msi file: "Error 1713" or "MSI Error 41"

Article ID: 926279

Article Last Modified on 10/15/2007



APPLIES TO

  • Microsoft Office Basic 2007
  • Microsoft Office Enterprise 2007
  • Microsoft Office Home and Student 2007
  • Microsoft Office Professional 2007
  • Microsoft Office Professional Plus 2007
  • Microsoft Office Standard 2007
  • Microsoft Office Ultimate 2007
  • Microsoft Office Access 2007
  • Microsoft Office Excel 2007
  • Microsoft Office InfoPath 2007
  • Microsoft Office OneNote 2007
  • Microsoft Office Outlook 2007
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Project Professional 2007
  • Microsoft Office Project Standard 2007
  • Microsoft Office Publisher 2007
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Word 2007
  • Microsoft Office Groove 2007



SYMPTOMS

You try to install one of the 2007 Microsoft Office suites or an individual 2007 Office program by double-clicking an .msi file. When you do this, you receive one of the following error messages:

Error 1713

MSI_package_name cannot install one of its required products. Contact your technical support group.
System Error: See http://support.microsoft.com/?kbid=926279.

MSI Error 41

Contact your administrator or product vendor for assistance.

Additionally, the installation fails.

CAUSE

This issue occurs by design in the 2007 Office suites. You cannot install a 2007 Office suite or an individual 2007 Office program by running an .msi file that is provided in the 2007 Office suites.

RESOLUTION

To resolve this issue, you must run the Setup.exe file. To do this, locate the Setup.exe file in the root folder of the installation source, and then double-click the file.

MORE INFORMATION

For more information about this issue, see the Readme.htm file in the root folder of the installation source.

Additionally, see the Setup sequence of events in the 2007 Office system topic in the 2007 Office Resource Kit. To do this, visit the following Microsoft Web site:


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Keywords: kberrmsg kbtshoot kbsetup kbprb kbexpertisebeginner KB926279