Microsoft KB Archive/926217

Knowledge Base

This article describes how to make the Microsoft Dynamics CRM address book available in the Microsoft Dynamics CRM client for Outlook after you change the Office 2003 language settings

Article ID: 926217

Article Last Modified on 8/21/2007

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APPLIES TO

• Microsoft Dynamics CRM 3.0
• Microsoft CRM client for Microsoft Office Outlook, when used with:
  • Microsoft Dynamics CRM 3.0

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INTRODUCTION

This article describes how to make the Microsoft Dynamics CRM address book available in the Microsoft Dynamics CRM client for Microsoft Office Outlook after you change the Microsoft Office 2003 language settings.

MORE INFORMATION

To follow the steps in this article, you must be running the English version of the following programs:

• Microsoft Dynamics CRM client for Outlook
• Microsoft Windows XP
• Microsoft Office 2003

You must also have a language from the Microsoft Office 2003 Multilingual User Interface Pack (MUI) installed.

To make the Microsoft Dynamics CRM address book available after you change the Office language settings, follow these steps:

1. Exit all Office 2003 programs.
2. Change the Office language settings to English. To do this, follow these steps:
   1. Click Start, point to All Programs, point to Microsoft Office, point to Microsoft Office Tools, and then click Microsoft Office 2003 Language Settings.
   2. On the User Interface and Help tab, click English in the Display Office 2003 in box.
   3. Click OK to close the Microsoft Office 2003 Language Settings dialog box.
3. Start Microsoft Office Outlook 2003, and then determine whether the Microsoft Dynamics CRM address book is available.
   
   If the address book is unavailable, reinstall the Microsoft Dynamics CRM client for Outlook.
4. Exit all Office 2003 programs.
5. Change the Office language settings to the language that you want. To do this, follow these steps:
   1. Click Start, point to All Programs, point to Microsoft Office, point to Microsoft Office Tools, and then click Microsoft Office 2003 Language Settings.
   2. Click the language that you want in the Display Office 2003 in box on the User Interface and Help tab.
   3. Click OK to close the Microsoft Office 2003 Language Settings dialog box.
6. Start Microsoft Office Outlook, and then determine whether the Microsoft Dynamics CRM address book is available. If the address book is unavailable, follow these steps:
   1. Exit all Office 2003 programs.
   2. In Windows Explorer, copy the Crmabs32.dll file to the following folders:
      • C:\Program Files\Common Files\System\MSMAPI\LID
      • C\Windows\System32

      Notes

      • The LID placeholder is a placeholder for the language ID of the language that you chose in step 5.
      • The Crmabs32.dll file is located in the following folder:
        • C:\Program Files\Common Files\System\MSMAPI\1033

   3. Add the following section to the Mapisvc.inf file in the C:\Windows\System32 folder.

      [MSCRM AB]
       MSCRM AB=Microsoft CRM Address Book 
       Providers=MSCRM ABP
       PR_DISPLAY_NAME=Microsoft CRM Address Book
       PR_SERVICE_DLL_NAME=CRMABS.dll
       PR_SERVICE_SUPPORT_FILES=CRMABS.dll
       PR_SERVICE_DELETE_FILES=CRMABS.dll
       PR_SERVICE_ENTRY_NAME=ServiceEntry
       PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY | SERVICE_NO_PRIMARY_IDENTITY

      Note If the Mapisvc.inf file does not exist in the C:\Windows\System32 folder, copy the Mapisvc.inf file from the C:\Program Files\Common Files\System\MSMAPI\1031 folder to the C:\Windows\System32 folder.

   4. Start Outlook 2003, and then determine whether the Microsoft Dynamics CRM address book is available.

Additional query words: crm3 crm30 crm3.0

Keywords: kbaddressbook kbmbsmigrate kbhowto KB926217

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