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Microsoft KB Archive/925536

From BetaArchive Wiki

Article ID: 925536

Article Last Modified on 9/19/2007



APPLIES TO

  • Microsoft Dynamics CRM 3.0
  • Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers



The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

SYMPTOMS

When you page through the results of a view that contains a column that has the ntext type, you receive the following error message in Microsoft Dynamics CRM 3.0:

A SQL Server error occurred. For more information, contact your system administrator Error Code: 0x80044150

This problem occurs after you sort the view results by the column that has the ntext type.

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Note After you install the hotfix, you cannot sort by the column that has the ntext type.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

Microsoft Dynamics CRM client for Microsoft Office Outlook

File name File version File size Date Time Hashes Platform
Microsoft.crm.application.components.application.dll 3.0.5745.1106 599,400 11-Jul-2007 04:00 MD5: F98543E10D51FD5AB18D32055098978F

SHA1: 609D43D4B48F52C62D2F896AF306F26473293D1F

x86
Microsoft.crm.application.components.sdk.formcontrols.dll 3.0.5745.1106 91,496 11-Jul-2007 03:59 MD5: 79DCBD3EBBA7A17FDC33741C2D24077F

SHA1: 62C018F6D2CCBD6E2F86CED16BE9843E48041332

x86
Microsoft.crm.application.components.strings.dll 3.0.5745.1106 726,376 11-Jul-2007 04:00 MD5: EB462A9A923C6F66A853DBAE4B448773

SHA1: 1B66097D560A184283962760597DD73FEFF3D246

x86
Microsoft.crm.application.components.ui.dll 3.0.5745.1106 222,568 11-Jul-2007 03:59 MD5: B80BB40F40BA7AF8B3C26988C8C8CE24

SHA1: 9E7E6F658FD9CB58AD76030B4693B3A19E4A95CA

x86
Microsoft.crm.dll 3.0.5745.1106 394,600 11-Jul-2007 03:59 MD5: 87617A2C2253C383567B4DAD3F3E91BE

SHA1: A059E5FC06499E365D318ED6E5BDA1E66C1C3627

x86
Notectrl.htc Not Applicable 2,388 11-Jul-2007 02:10 Not Applicable Not Applicable
Notes.css Not Applicable 800 11-Jul-2007 02:10 Not Applicable Not Applicable
Notes.htc Not Applicable 16,909 11-Jul-2007 02:10 Not Applicable Not Applicable
Notesprint.css Not Applicable 459 11-Jul-2007 02:10 Not Applicable Not Applicable
Pkgutil.cmd Not Applicable 113 23-Mar-2007 16:25 Not Applicable Not Applicable
Util.js Not Applicable 1,524 11-Jul-2007 02:10 Not Applicable Not Applicable
Viewmanager.js Not Applicable 13,646 11-Jul-2007 02:10 Not Applicable Not Applicable
Microsoft.crm.dll 3.0.5745.0 383,768 24-Feb-2006 12:34 MD5: F6DA7BADC72FB3ABCAFF47D443E5AB5F

SHA1: A990A488A0567AE0ACE92C7A3A23A29A47562D5A

x86

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update

File name File version File size Date Time Hashes Platform
V3splacclientpatch30.msp Not Applicable 670,208 11-Jul-2007 04:28 Not Applicable Not Applicable
Microsoft.crm.application.components.application.dll 3.0.5745.1106 599,400 11-Jul-2007 03:59 MD5: FACAC0C9961F289E0BAE667EE9EC0B0C

SHA1: D6D156FC383AD08D3F3B88A2C6FD205294724DA6

x86
Microsoft.crm.application.components.core.dll 3.0.5745.1106 292,200 11-Jul-2007 03:57 MD5: D41D4CD807CC2455F5C2F28882CF8BDE

SHA1: 5B022300B774988EDE45DF3A678F998DBB8D2767

x86
Microsoft.crm.application.components.sdk.formcontrols.dll 3.0.5745.1106 91,496 11-Jul-2007 03:59 MD5: 5D76AB2C9DF87CC94A54ACFD2409F1FB

SHA1: D45C3524BB88DFF68BDECC7C7AC32962E21E4C8E

x86
Microsoft.crm.application.components.strings.dll 3.0.5745.1106 726,376 11-Jul-2007 03:59 MD5: 0E9CA5A3E56D49373CF689F37DBB91C3

SHA1: 281D99C864CD95CD1C2584D23775B6A035C871A8

x86
Microsoft.crm.application.components.ui.dll 3.0.5745.1106 222,568 11-Jul-2007 03:59 MD5: C47E4FD26AF85805FB1EBA540C41616E

SHA1: C99171E6F5CF944657958D5CA826D18D1B6937F6

x86
Microsoft.crm.dll 3.0.5745.1106 394,600 11-Jul-2007 03:59 MD5: 59451E6BFD206F9D26E04D4691D8B037

SHA1: 4DC3E3971E1249C2511D02ADC6343ED09ADF4D0B

x86
Notectrl.htc Not Applicable 2,388 11-Jul-2007 02:10 Not Applicable Not Applicable
Notes.css Not Applicable 800 11-Jul-2007 02:10 Not Applicable Not Applicable
Notes.htc Not Applicable 16,909 11-Jul-2007 02:10 Not Applicable Not Applicable
Notesprint.css Not Applicable 459 11-Jul-2007 02:10 Not Applicable Not Applicable
Util.js Not Applicable 1,524 11-Jul-2007 02:10 Not Applicable Not Applicable
Viewmanager.js Not Applicable 13,646 11-Jul-2007 02:10 Not Applicable Not Applicable
V3splaclightclientpatch30.msp Not Applicable 384,000 11-Jul-2007 04:22 Not Applicable Not Applicable
Microsoft.crm.application.components.core.dll 3.0.5745.1106 292,200 11-Jul-2007 03:57 MD5: D41D4CD807CC2455F5C2F28882CF8BDE

SHA1: 5B022300B774988EDE45DF3A678F998DBB8D2767

x86
Microsoft.crm.application.components.strings.dll 3.0.5745.1106 726,376 11-Jul-2007 03:59 MD5: 0E9CA5A3E56D49373CF689F37DBB91C3

SHA1: 281D99C864CD95CD1C2584D23775B6A035C871A8

x86
Microsoft.crm.dll 3.0.5745.1106 394,600 11-Jul-2007 03:59 MD5: 59451E6BFD206F9D26E04D4691D8B037

SHA1: 4DC3E3971E1249C2511D02ADC6343ED09ADF4D0B

x86

Microsoft Dynamics CRM server

File name File version File size Date Time Hashes Platform
Microsoft.crm.application.components.application.dll 3.0.5745.1106 689,512 11-Jul-2007 03:59 MD5: 5CE22E32729FA78B877B5948C35200B8

SHA1: 106F352AEA253AE149086C2F476542741084E8F7

x86
Microsoft.crm.application.components.sdk.formcontrols.dll 3.0.5745.1106 91,496 11-Jul-2007 03:59 MD5: 89BC7444FBE405AB387A570DB2A08D6C

SHA1: 165077921EBC6611C011D1291A3F12C10BD95FA6

x86
Microsoft.crm.application.components.strings.dll 3.0.5745.1106 726,376 11-Jul-2007 03:59 MD5: 77A61242F77CF7D0CA20371EC9648617

SHA1: BEA370ABC9707694ECE2357DE35FC5ED8DC99512

x86
Microsoft.crm.application.components.ui.dll 3.0.5745.1106 222,568 11-Jul-2007 03:59 MD5: 8E8B64853FDA3197DC1263F0229E6B23

SHA1: 14728C0BC65CCDC2174EAAE4B2B82E0D63785A30

x86
Microsoft.crm.dll 3.0.5745.1106 394,600 11-Jul-2007 03:59 MD5: 8569497440E2FA4F9B5EC9FAC1155E23

SHA1: DA164B310B6D15E4C1A53163297D089D73C498CF

x86
Notectrl.htc Not Applicable 2,388 11-Jul-2007 02:09 Not Applicable Not Applicable
Notes.css Not Applicable 800 11-Jul-2007 02:09 Not Applicable Not Applicable
Notes.htc Not Applicable 16,909 11-Jul-2007 02:09 Not Applicable Not Applicable
Notesprint.css Not Applicable 459 11-Jul-2007 02:09 Not Applicable Not Applicable
Pkgutil.cmd Not Applicable 113 23-Mar-2007 16:25 Not Applicable Not Applicable
Util.js Not Applicable 1,524 11-Jul-2007 02:09 Not Applicable Not Applicable
Viewmanager.js Not Applicable 13,646 11-Jul-2007 02:09 Not Applicable Not Applicable
Microsoft.crm.dll 3.0.5745.0 383,752 24-Feb-2006 12:31 MD5: 956EF6C278D9B3A7246989B088D6411C

SHA1: D051FE2DF71530AF4A193D11EE27A81141CACA3B

x86
Crmdbhotfix.dll 3.0.5300.1605 105,832 28-Mar-2007 10:45 MD5: 03EE950503E9BD7425B1702308403C6C

SHA1: 6AE59976526A289FB9D1454846AFBF90210CE11E

x86
Kb916629_client.dll 3.0.5745.1106 75,112 11-Jul-2007 04:07 MD5: 9BD53EB55267C0C2788F76C906C94550

SHA1: C32D301510AEE3604D282F9242A1E0B644044ACA

x86
Kb918990_client.dll 3.0.5745.1106 69,480 11-Jul-2007 04:07 MD5: FA65C23059F2DF460AA6C92DD1E271A7

SHA1: DBD5DA29D9A30A5A444B426889F4CF226204A3A2

x86

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server or the Microsoft CRM laptop client for Outlook. After you install this hotfix, you must clear the Internet cache before you start Microsoft CRM. To do this, follow these steps:

  1. In Internet Explorer, click Tools, click Internet Options, click Delete Cookies, and then click OK.
  2. Click Delete Files, click to select the Delete all offline content check box, and then click OK.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to install this hotfix.

Restart requirement

If you are prompted, restart the computer after you install this hotfix.

Removal information

To remove this hotfix from a computer that is running the Microsoft Dynamics CRM 3.0 server or the Microsoft CRM laptop client for Outlook, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running the Microsoft Dynamics CRM 3.0 server or the Microsoft CRM laptop client for Outlook.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB925536$\Spuninst folder.

STATUS

Microsoft Dynamics CRM 3.0

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0


Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

Microsoft has confirmed that this is a problem in Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers.

MORE INFORMATION

You may have to perform additional steps if you have customizations that have an ntext field in the view. After you install the hotfix, you must remove the ntext field, publish the customization, and then add the ntext field to the view.

Note The following steps refer to the All E-mails view. However, you can follow these steps for any view.

To do this, follow these steps:

  1. Start Microsoft CRM.
  2. Click Settings, click Customization, and then click Customize Entity.
  3. Double-click E-mail, click Forms and Views, and then double-click All E-mails.
  4. Click the column that has the ntext type, click Remove, and then click OK.
  5. Click Save and Close.
  6. On the Actions menu, click Publish.
  7. Click Forms and Views, and then double-click All E-mails.
  8. Click Add Columns, click to select the check box for the column that has the ntext type, and then click OK.
  9. Click Save and Close.
  10. On the Actions menu, click Publish.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


887283 Microsoft Business Solutions CRM software hotfix and update package naming standards


Keywords: kberrmsg kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB925536