Microsoft KB Archive/924893

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Article ID: 924893

Article Last Modified on 8/29/2007


  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition


When you run an application in a remote desktop session to a Microsoft Windows XP-based computer, the application window may not be drawn correctly. For example, a blinking pointer is incorrectly drawn as a solid pointer.

Note This problem does not occur when you run the application in a remote desktop session to a Microsoft Windows Server 2003-based or a Window Vista-based computer.


This problem occurs because the bitmap cache cannot distinguish between two different bitmaps. Therefore, the request that is used to draw one of the two bitmaps may incorrectly draw the other bitmap.


Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:


To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) installed on the computer.

322389 How to obtain the latest Windows XP service pack

Restart requirement

After you install the hotfix, you have to restart the computer if the Rdpdd.dll file is used.

Hotfix replacement information

This hotfix does not replace any other hotfixes that are installed on the computer.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name File version File size Date Time Platform
Rdpdd.dll 5.1.2600.3051 92,296 19-Dec-2006 18:22 x86


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbexpertiseinter kbhotfixserver kbqfe kbpubtypekc KB924893