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Microsoft KB Archive/924256

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Knowledge Base


Outlook clients unable to download the Offline Address Book

Article ID: 924256

Article Last Modified on 10/25/2007



APPLIES TO

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition



Source: Microsoft Support

RAPID PUBLISHING

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION IN RESPONSE TO EMERGING OR UNIQUE TOPICS, AND MAY BE UPDATED AS NEW INFORMATION BECOMES AVAILABLE.

SYMPTOMS

Outlook client is unable to download the OAB.

ERROR MESSAGE (If applicable):

Task 'Microsoft Exchange Server' reported error (0x8004010F) : 'The operation failed. An object could not be found.'


ENVIRONMENT:
Exchange Server 2003 Service Pack 1
Windows Server 2003 Service Pack 1

CAUSE

We discovered an incorrect configuration with the problem users. These users actually had two user accounts in the same AD forest - a disabled mailbox-enabled user account in the domain where Exchange was installed, and their enabled account in a different domain. This enabled account was set as the Associated External Account on the disabled account.

RESOLUTION

We disconnected the mailbox from the disabled account and connected it to the enabled account.

DISCLAIMER

MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE FOR ANY PURPOSE. THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED HEREIN AT ANY TIME.

For more information on the terms of use, click on the link below:
http://support.microsoft.com/tou/

Keywords: kbprb kbtshoot kbrapidpub KB924256