Registrations are now open. Join us today!
There is still a lot of work to do on the wiki yet! More information about editing can be found here.
Already have an account?

Microsoft KB Archive/924238

From BetaArchive Wiki
Knowledge Base


Article ID: 924238

Article Last Modified on 10/25/2007



APPLIES TO

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition



Source: Microsoft Support

RAPID PUBLISHING

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION IN RESPONSE TO EMERGING OR UNIQUE TOPICS, AND MAY BE UPDATED AS NEW INFORMATION BECOMES AVAILABLE.

SYMPTOMS

With Trend Micro 6.2 installed on the Bridgehead servers and it is set to strip out .ZIP attachments and replace it with text file that states that type of attachment is not allowed. The mail works fine and delivers if the formatting if it is HTML or Plain Text. If the format is Rich Text Format (RTF) the .ZIP is stripped out, the text file is put in its place, but then the mail will not deliver and goes into retrying every 5 minutes (or whatever is set for the default retry limit).

ENVIRONMENT: Exchange 2003 sp1 on Windows 2003 sp1. The Bridgehead server had Trend Micro 6.2 installed on it.

CAUSE

Trend Micro 6.2 is set to strip .ZIP attachments out of messages and replace it with a .TXT file stating the policy and that the .ZIP was removed. This works for most formats, but for Rich Text Formatting (RTF) it ended up putting a piece of mail back into queue without the last CR LF meaning the mail would never deliver.

RESOLUTION

Disabling Trend allows the RTF mail to deliver.

MORE INFORMATION

Netmon shows the mail try to send but never finish and the connection times out. This is because the message never finishes as one of the CR LF is missing from the end of the message.

DISCLAIMER

MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE FOR ANY PURPOSE. THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. MICROSOFT AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED HEREIN AT ANY TIME.

For more information on the terms of use, click on the link below:
http://support.microsoft.com/tou/

Keywords: kbprb kbtshoot kbrapidpub KB924238