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Microsoft KB Archive/924219

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Knowledge Base


Active Sync not working on Cingular Wireless Devices after SP2; Device Error: 0x80830003

Article ID: 924219

Article Last Modified on 10/25/2007



APPLIES TO

  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange Server 2003 Enterprise Edition



Source: Microsoft Support

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RAPID PUBLISHING ARTICLES PROVIDE INFORMATION IN RESPONSE TO EMERGING OR UNIQUE TOPICS, AND MAY BE UPDATED AS NEW INFORMATION BECOMES AVAILABLE.

SYMPTOMS

Active Sync not working on Devices specially with Cingular Wireless after installing Exchange 2003 SP2 Error on Device: 0x80830003
Issue noticed when : THERE IS NO SSL enabled.

  • This may be with other Wireless Networks too, but was noticed on Devices using Cingular Wireless
  • Customer cliamed that it all happened after Exchange SP2 installation; but that seems to be driven by Network Provider
  • No SSL on Exchange


RESOLUTION

Changing the Networks to ‘My ISP” in the Device resolved the issue

=>Verify the ISP Provider on Device & change it to "My ISP" with steps as:
=>On Device: Start--Settings--Connections--Connections --Advanced--Select Networks-"Programs that automatically connect to the Internet should connect using"
--Here, The Option would be: ‘Cingular". It should be "My ISP"
=>Change it to "My ISP". Click OK

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Keywords: kbprb kbtshoot kbrapidpub KB924219