Microsoft KB Archive/48901
Article ID: 48901
Article Last Modified on 2/27/2007
- Microsoft Mail for AppleTalk Networks 2.0
- Microsoft Mail for AppleTalk Networks 2.0a
- Microsoft Mail for AppleTalk Networks 2.0b
- Microsoft Mail for Appletalk Networks 3.0
This article was previously published under Q48901
In Microsoft Mail, the error message "Unknown name" or "Incorrect Password" is displayed during the automatic sign-in if one of the following is true:
- The Network Manager or the user changed the name or password. In this case, the automatic sign-in routines still have the old name or password recorded. For Mail to enter the new name or password, the user must update the name/password information in the Mail Sign-In Preferences window.
- The user switched servers during the previous session. To connect to the correct server, cancel the auto sign-in and reselect the server you are trying to connect to.
If a user uses the automatic sign-in feature of Mail, choosing a different server during the same session overwrites the server name and network zone recorded in the auto sign-in routines.
For example, a user has two accounts on two different servers: on SERVER-A, the account name is "Joe Doe"; on SERVER-B, the account name is "Mr Doe".
The user automatically signs in on SERVER-A (as Joe Doe). He checks his mailbox and then decides to sign in on SERVER-B (as Mr Doe). If he restarts the Macintosh now, the Mail auto sign-in procedure will display the error message "Unknown name." The name used in the auto sign-in is still "Joe Doe"; however, the server is now SERVER-B, which is the last server the user was connected to.
Additional query words: 2.00 2.00a 2.00b 3.00