Microsoft KB Archive/48901

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Mac Wkst: Err Msg: "Unknown Name" or "Incorrect Password"

Article ID: 48901

Article Last Modified on 2/27/2007


  • Microsoft Mail for AppleTalk Networks 2.0
  • Microsoft Mail for AppleTalk Networks 2.0a
  • Microsoft Mail for AppleTalk Networks 2.0b
  • Microsoft Mail for Appletalk Networks 3.0

This article was previously published under Q48901


In Microsoft Mail, the error message "Unknown name" or "Incorrect Password" is displayed during the automatic sign-in if one of the following is true:

  • The Network Manager or the user changed the name or password. In this case, the automatic sign-in routines still have the old name or password recorded. For Mail to enter the new name or password, the user must update the name/password information in the Mail Sign-In Preferences window.
  • The user switched servers during the previous session. To connect to the correct server, cancel the auto sign-in and reselect the server you are trying to connect to.


If a user uses the automatic sign-in feature of Mail, choosing a different server during the same session overwrites the server name and network zone recorded in the auto sign-in routines.

For example, a user has two accounts on two different servers: on SERVER-A, the account name is "Joe Doe"; on SERVER-B, the account name is "Mr Doe".

The user automatically signs in on SERVER-A (as Joe Doe). He checks his mailbox and then decides to sign in on SERVER-B (as Mr Doe). If he restarts the Macintosh now, the Mail auto sign-in procedure will display the error message "Unknown name." The name used in the auto sign-in is still "Joe Doe"; however, the server is now SERVER-B, which is the last server the user was connected to.

Additional query words: 2.00 2.00a 2.00b 3.00

Keywords: KB48901