Microsoft KB Archive/255835

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Windows 2000 Upgrade Does Not Detect Your Sound Card


The information in this article applies to:

  • Microsoft Windows 2000 Professional


After you upgrade your computer to Windows 2000, system event sounds may not be played. Also, there may be no playback or recording devices in the Sounds and Multimedia tool in Control Panel, and there may be no audio devices or game controllers in the Sound, Video, and Game Controllers section of Device Manager.


This issue can occur if you have installed a sound card that is not Plug and Play compatible.


To resolve this issue, follow these steps:

NOTE: Consult your hardware documentation to determine how to configure the sound card Interrupt Request (IRQ), Direct Memory Access (DMA) channel, and Input/Output (I/O) addresses. Failure to properly configure the sound card can cause resource conflicts that may cause the computer to stop responding (hang) when you start your computer.

  1. Right-click My Computer, click Properties, and then click Hardware.
  2. Click Hardware Wizard, click Next, click Add/Troubleshoot a device, and then click Next.
  3. Click Add a new device, click Next, and then click Next.
  4. In the Hardware types box, click Sound video and game controllers, and then click Next.
  5. In the Manufacturers box, click the manufacturer of your sound card, click the appropriate model in the Models box, and then click Next.
  6. Click Next.
  7. Verify the resources for your sound card are correct, click OK, and then click Finish.
  8. Click Yes to restart your computer.


This behavior is by design.


For more information about Plug and Play, click the article number below to view the article in the Microsoft Knowledge Base:

Q133159 Plug and Play Support in Windows Questions and Answers

Additional query words:

Keywords : kbhw kbsound KBW2KHOME
Issue type : kbprb
Technology : kbwin2000Search kbwin2000ProSearch kbwin2000Pro

Last Reviewed: October 24, 2000
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