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Microsoft KB Archive/255731

From BetaArchive Wiki

Article ID: 255731

Article Last Modified on 6/22/2007


  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Outlook 98 Standard Edition
  • Microsoft Outlook 97 Standard Edition

This article was previously published under Q255731


When you try to connect to the Microsoft Network (MSN), you may receive the following error message:

Unable to logon to server using secure password authentication Components. Account: 'MSN Mail', Server:', Protocol: POP3, Server Response: '.', Port: 110, Secure (SSL): No, Error Number: 0x800CCC18

You may also receive the following error message when you try to connect to an MSN Premier Web page:

Access denied.


This problem may occur because the security provider .dll files may be damaged.


To resolve this problem, use one of the following methods:

  • Find and delete the security provider .dll files.
  • Reinstall Internet Explorer.

How to locate and delete security provider .dll Files

  1. Click Start, point to Find, and then click Files or Folders.
  2. In the Named box, type msapsspc.dll, msnsspc.dll, and then click Find Now.
  3. Locate and right-click the msapsspc.dll file, click Delete, and then click OK.
  4. Locate and right-click the msnsspc.dll file, click Delete, and then click OK.

How to reinstall Internet Explorer

  1. Insert the Internet Explorer CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key when you insert the Internet Explorer CD-ROM to prevent the CD-ROM automatically run from starting.
  2. Double-click My Computer.
  3. Right-click the CD-ROM drive, and then click Explore.
  4. Double-click the IExx folder, where xx is the version of Internet Explorer.
  5. Double-click the IexSetup.exe file, and then follow the instructions on the screen to install Internet Explorer.
  6. When you receive the message that states the most recent versions of some or all items are already installed, click Reinstall All Components, and then click OK.
  7. When you are prompted to restart your computer, click Restart.

You can also reinstall Internet Explorer from the Microsoft Download Center Web site:

Additional query words: OL2K OL2000 OL98 OL97

Keywords: kbtshoot kbexpertisebeginner kbprb KB255731