Microsoft KB Archive/255514

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Installing Canon MultiPASS C5500 Driver May Result in Error Message


The information in this article applies to:

  • Microsoft Windows 2000 Professional


When you install the Canon version 2.30 driver for the Canon MultiPASS C5500 fax/printer, you may receive the following error message:

Driver's ConfigDSN, ConfigDriver, or ConfigTranslator failed Sampke Access Data Source.

After you acknowledge the error message and finish the installation, the fax/printer appears in the Printers folder and prints correctly.


This error message occurs because the driver installation loads a version of Open Database Connectivity (ODBC) that is different from the version that is installed with Windows 2000. When the Canon software makes a call to ODBC, the Windows 2000 version is referenced.


For information about possible workarounds or a resolution, please contact Canon.


The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords : kb3rdparty kberrmsg KBW2KHOME
Issue type : kbprb
Technology : kbwin2000Search kbwin2000ProSearch kbwin2000Pro

Last Reviewed: October 24, 2000
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