Microsoft KB Archive/255258

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SMS: Windows 98/95-Based Client Hangs During "Remote Reboot" When NAV Auto Protection Is Enabled

Article ID: 255258

Article Last Modified on 10/27/2006


  • Microsoft Systems Management Server 2.0 Standard Edition

This article was previously published under Q255258

Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.


When you use the Remote Tools "Remote Reboot" function on your Microsoft Windows 98/95-based computer that is a System Management Server 2.0 client, your Windows 98/95-based computer may stop responding (hang) during the shut down process.


This problem can occur if you are running Norton AntiVirus version 5.0 and the Auto Protection feature is enabled.


Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:

129972 Computer viruses: description, prevention, and recovery

To work around this problem, disable the Norton AntiVirus version 5.0 Auto Protection feature before you try to use the Remote Tools "Remote Reboot" function.


Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.


The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: prodsms

Keywords: kb3rdparty kbbug kbfix KB255258