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Microsoft KB Archive/254993

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Knowledge Base


PSS ID Number: 254993

Article Last Modified on 10/16/2002



The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Workstation 4.0



This article was previously published under Q254993

SYMPTOMS

A "STOP 0x0000000A" error message with the following values may occur in Ndis.sys:

STOP 0x0000000a(0000000a 74fe5d64 00000002 00000000)

CAUSE

This problem can occur if a reset of the network adapter is initiated while there is a close operation in progress.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

   Date      Time    Size      File name   Platform
   ------------------------------------------------
   2/25/00   7:12p   121,840   Ndis.sys    Intel
   2/25/00   7:11p   213,840   Ndis.sys    Alpha
                



STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Keywords: kbbug kbQFE KB254993
Technology: kbWinNT400search kbWinNTS400 kbWinNTS400search kbWinNTsearch kbWinNTSsearch kbWinNTW400 kbWinNTW400search kbWinNTWsearch