Microsoft KB Archive/252962

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XADM: MSExchangeIS Could Not Be Started in a Timely Fashion

Article ID: 252962

Article Last Modified on 2/26/2007


  • Microsoft Exchange 2000 Server Standard Edition

This article was previously published under Q252962


When you start the Services snap-in and attempt to start the Microsoft Exchange 2000 Server information store on a server that has several Storage Groups and databases, you may receive the following error message:

MSExchangeIS could not be started in a timely fashion.

The service may display a status of Starting.


This message indicates that the Services snap-in has waited for 120 seconds. If the store service is started after a crash, soft recovery runs serially on each database in the Storage Group, and this can lead to a slow startup. The service will start after recovery is complete.


When you type the following command at a command prompt, Microsoft Windows 2000 waits indefinitely until either the service starts or the service returns an error:

net start msexchangeis

Additional query words: exch2kp2w

Keywords: kberrmsg kbprb KB252962