Article ID: 252428
Article Last Modified on 9/23/2005
APPLIES TO
- Microsoft Windows Media Services 4.1
This article was previously published under Q252428
SYMPTOMS
When you use the Windows Media Audio V2 codec and encode audio and video for several hours, the audio beep or sound may be garbled, jumpy, or electronic sounding.
CAUSE
This is a problem with the Windows Media Audio V2 codec.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
This hotfix has been posted to the following Internet location as Wmsu3496.exe:
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
-------------------------------------------------------------
01/06/00 06:38p 4.1.0.3919 291,408 Msaud32.acm x86
WORKAROUND
To work around this issue, try the following:
- Use a different Codec.
- Stop and restart the encoder to resolve the problem temporarily.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Keywords: kbdownload kbbug kbfix kbqfe kbhotfixserver KB252428
