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Microsoft KB Archive/251812

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Knowledge Base

XADM: Cannot Create MAPI Profile in Outlook 2000, Japanese Version

Article ID: 251812

Article Last Modified on 2/26/2007


  • Microsoft Exchange 2000 Server Standard Edition

This article was previously published under Q251812


When you use the Japanese version of an Exchange 2000 client, such as Microsoft Outlook 2000, to create a Messaging Application Programming Interface (MAPI) profile, the profile may not be created and the following error messages may appear:

Unable to resolve the name. Operation was failed.


The name could not be resolved. The operation failed.

The mailbox name and logon account are displayed in English.


This behavior can occur when the Japanese (JPN) National Language Support-Files (NLS) are not installed on all of your organization's domain controllers that are running Exchange 2000 Server. This behavior may also occur because of missing registry values in the RPC settings. For additional information about missing registry values in the RPC settings, click the following article number to view the article in the Microsoft Knowledge Base:

325930 XCCC: HOW TO: Troubleshoot Connectivity Issues That Are Caused by RPC Client Protocols Registry Entries

This is not a problem with the English version of Exchange 2000 clients, such as Outlook 2000, or with Microsoft Outlook 2002 Japanese clients.


To resolve this behavior, install the Japanese NLS on the global catalog server in the Exchange organization.

NOTE: You do not have to install the language pack on any of the Exchange 2000 member servers or any of the other domain controllers that are not a global catalog server.

  1. Log on to the Windows 2000 Server-based domain controller as Administrator.
  2. Click Start on the taskbar, point to Settings, and then click Control Panel.
  3. Double-click Regional Options.
  4. On the General tab, under Language settings for the system, click to select the Japanese check box.
  5. Insert the Windows 2000 Server CD-ROM to finish the installation.
  6. Restart the computer.

Keywords: kbfix kbprb KB251812