Microsoft KB Archive/251039

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Article ID: 251039

Article Last Modified on 11/30/2000


  • Microsoft PowerPoint 2000 Standard Edition

This article was previously published under Q251039


When you attempt to record a narration in Microsoft PowerPoint, you receive the following error message:

PowerPoint is not receiving sound from microphone

You also may receive the error message when you click Set Microphone Level in the Record Narration dialog box, or when you click Change Quality.


This is a known issue with sound hardware that uses the OPL3SAx and DS-XG devices from Yamaha, and utilizes the DS-XG driver, version 4.05.1024. This includes hardware from Yamaha, as well as the following hardware:

  • Addonics Technologies Awesome 128
  • A-Trend Technology Co.,Ltd. ATC-6631D
  • Labway Corporation PCI Sound C90
  • Netertainment, Inc. Axra Yamaha 16-bit ISA Sound Card
  • APAC Multimedia Corporation 3DS724A
  • Aureal Vortex 1 PCI sound board (driver ver. 4.06.1189).


Contact your sound card manufacturer for an updated driver, if one is available.

If an updated driver is not available, and you have multiple audio sources on your system, turn off the XG device and use the other sound hardware to capture the audio instead.


The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


For information about how to contact your sound card manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords: kbbug kbnofix KB251039