Microsoft KB Archive/250898

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OLEXP: You Are Disconnected from the Internet When You Start Outlook Express

Article ID: 250898

Article Last Modified on 1/27/2007


  • Microsoft Outlook Express 5.5
  • Microsoft Outlook Express 5.01 Service Pack 1
  • Microsoft Outlook Express 5.0

This article was previously published under Q250898

For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express


When you start Outlook Express or try to send and receive e-mail messages in Outlook Express, your Dial-Up Networking connection is disconnected and a new Dial-Up Networking connection appears.

The new connection may not be the same one that you used to connect to the Internet.


The connection for your mail account is not specified in Outlook Express.

You may also have this problem after you upgrade your computer to Microsoft Windows 98.


To set your Outlook Express connection settings:

  1. Start Outlook Express.
  2. On the Tools menu, click Accounts, and then click the Mail tab.
  3. Click the first mail account, and then click Properties.
  4. Click the Connection tab, and then click to select the Always connect to this account using check box.
  5. In the list of connections, click the Dial-Up Networking connection that is associated with the mail account.
  6. Click OK to return to the Internet Accounts dialog box, and then repeat steps 3 through 5 for each of your e-mail accounts.


If the Dial-Up Networking connection to your mail account is different from the method that you use to connect to the Internet for other purposes, such as browsing Web sites, your connection is disconnected again when you try to send and receive e-mail messages for that account.

Keywords: kbprb KB250898