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Microsoft KB Archive/249921

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Knowledge Base


Terminal Server Programs Do Not Run, System Cannot Find Files32.vxd

Article ID: 249921

Article Last Modified on 1/27/2007



APPLIES TO

  • Microsoft Windows NT Server 4.0, Terminal Server Edition
  • Microsoft Windows 95
  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows 98 Second Edition



This article was previously published under Q249921

SYMPTOMS

When clients of Terminal Server attempt to run any program, they may be unable to do so and they may receive an error message stating that the system cannot find the Files32.vxd file.

CAUSE

This behavior can occur because of a virus named Pretty Park, which inserts the 'Files32.vxd' statement at the beginning of the string value of the following registry key:

HKEY_LOCAL_MACHINE\Software\Classes\Exefile\Shell\Open\Command


RESOLUTION

To resolve this behavior, remove the 'files32.vxd' statement from the beginning of the registry string value on the computer running Terminal Server. Follow these steps:

  1. Start Registry Editor (Regedt32).
  2. In the registry, locate the following key:

    HKEY_LOCAL_MACHINE\Software\Classes\Exefile\Shell\Open\Command
                        
  3. In the right pane of the Registry Editor window, double-click the following unnamed registry string value:

    <NO NAME>: REG_SZ: "files32.vxd" "%1"%*
                        
  4. In the String box, remove the files32.vxd statement from the string. The correct string for this key is:

    "%1"%*
                        
  5. Click OK, and then quit Registry Editor.
  6. Restart the Terminal Server computer.

NOTE: When you run the Regedit.exe file, you may experience the symptoms described earlier in this article. To work around this issue, rename the Regedit.exe file to Regedit.com, and then follow the instructions in this article. After you are finished, rename the Regedit.com file back to Regedit.exe.

Keywords: kbprb KB249921